Issuers and Acquirers
Increase customer loyalty to external and internal customers by implementing a chargeback management ecosystem that increases the productivity of the operations department by 30%
Client’s web application
Registration of the application and collection of the necessary documents
Claim routing system
Ability to appoint executors and submit a dispute depending on the claim type
Internal web application
Conducting the investigation procedure and providing a response to the client
API
Platform integration into internal web and mobile applications of the bank
Logs
User actions and system messages storage to ensure process continuity
Data encryption system
Ensuring storage and data transmission security using TLS 1.2 protocol
Tools
for Chargeback Officers
The whole history of the case in one place
✓ Saving time on information collection, reducing the flow
Dispute registry availability
✓ Saving time for entering dispute data into the application
Decision-making information access
✓ No need to collect information from different sources
Access to information on the received decision
✓ Providing a quick response to the client on his request
Built-in communication system
✓ Ensuring the prompt collection of additional information
In-App access to IPS Rules
✓ Be aware of the constant changes in the rules of IPS
Tools
Claim Management
Constant changes in the rules of international payment systems make it necessary to control and organize the process of continuous personnel training, but resources are constantly lacking?
The lack of a properly structured communication procedure regarding disputes constantly lowers customer loyalty, especially in the absence of an appropriate level of the digitalization process
A ready-made solution that will make management more effective:
- Reduce chargeback investigation time
- Customer service standards compliance
- The ability to deploy the service on banks internal infrastructure
- Information security according to PCI DSS standards
- Chargeback investigation staff training in the application itself and experts support
- 24/7/365 online access for a client and a bank employee
- User access level control
- Internal IT development’s budget saving
Prevention
Proactively Eliminate Chargebacks
Reduce investigation time by implementing an ecosystem that provides process transparency and control
Contact Us
+ 38 093 513 36 56
info@fincoro.com
Monday-Friday: 8am – 5pm
Get Started
Get new dispute experience dealing with our chargeback experts