What's wrong with chargebacs?
Complicated dispute
management system
Banking products the
sales plan breakdown
Lack of process control
Huge staff’s workload
A huge number of manual actions
Lack of information
Issuers and acquirers have many problems:
Сhargeback management ecosystem
What do you get as a result of implementation:
There is a solution!
Decrease in lost profits
Automatic document generation
Reduce customer service time and increase customer loyalty
Documents storage consolidation
Keep the continuity of the investigation process
Increase customer loyalty by reducing processing time by automating chargeback processes, that increases employee productivity by implementing an ecosystem
There is a solution!
Saving time for dispute investigation and transparency of the process
Chargeback Registry
Dispute process success monitoring and dispute level direct control in areas, including fraud
Statistics and analytics data
Timely submitted information about IPS Rules changes for employees of different levels of Service and Support
Reducing the staff’s training need
Operational and Administrative Management
You understand that the market for non-cash payments is growing steadily, and along with it the number of disputes is growing. And the main task is to maintain the proper level of the dispute process and quality control, but is it important not to go too far and let the staff become overloaded?
Constant changes in the rules of international payment systems make it necessary to control and organize the process of continuous personnel training, but resources are constantly lacking?
Lack of a properly structured communication procedure regading disputes constantly lower the level of customer loyalty, especially in the absence of an appropriate level of digitalization of the process.
Level 1
Statistics and analytics data
Reduce chargeback
investigation time
Customer service standards compliance
The ability to deploy the service on banks internal infrastructure
Information security according
to PCI DSS standards
Chargeback investigation staff training in the application itself and experts support
24/7/365 online access for a client and a bank employee
User access level control
Internal IT development's budget saving
Tools for Chargeback Officers and Customer’s Service Units
The whole history of the case in one place
Saving time on information collection, reducing the process flow
Dispute registy availability
Saving time for entering dispute information into the application
Decision making information access
No need to collect information from different sources
Access to information on the received decision
Providing a quick response to the client on his request
Built-in communication system
Ensuring the prompt collection of additional information on a dispute within
the bank's divisions and from external sources
In-App access to IPS Rules
Be aware of the constant changes in the rules of payment systems.
level 2
Сhargeback management ecosystem
Client’s web application
Registration of the application and collection of the necessary documents
Internal web application
Conducting the investigation procedure and providing a response to the client
API
Platform integration into internal web and mobile applications of the bank
User actions and system performance logs
User actions and system messages storage to ensure process continuity
Data encryption system
Ensuring storage and data transmission security using TLS 1.2 protocol
Claim routing system
Ability to appoint executors and submit a dispute depending on the claim type
How is implementation going:
Demonstration of system operation.
Understanding how the system works and how it benefits.
Preparation of joint requirements
Understand what resources are needed to implement the project.
Pilot exploitation
You can test the platform in a test environment
Exploitation
Full platform exploitation with all available functions
Personal data policies
Access policies
Date storage policies
PCI DSS compliant
Fast payback of ecosystem implementation
Saving staff’s and the operations department’s time.
Probability of making a mistakes by employees of retail and operational devisions.
Shortening the time
of claim investigation.
