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Operations Department
Client department

Increase customer loyalty to external and internal customers by implementing a chargeback management ecosystem that increases the productivity of the operations department by 30%

Maximum duration: 30 minutes

What's wrong with chargebacs?

Complicated dispute
management system

Banking products the
sales plan breakdown

Lack of process control

Huge staff’s workload

A huge number of manual actions

Lack of information

Issuers and acquirers have many problems:

Сhargeback management ecosystem

What do you get as a result of implementation:

There is a solution!

Decrease in lost profits

Automatic document generation

Reduce customer service time and increase customer loyalty

Documents storage consolidation

Keep the continuity of the investigation process

Increase customer loyalty by reducing processing time by automating chargeback processes, that increases employee productivity by implementing an ecosystem

There is a solution!

Saving time for dispute investigation and transparency of the process

Chargeback Registry

Dispute process success monitoring and dispute level direct control in areas, including fraud

Statistics and analytics data

Timely submitted information about IPS Rules changes for employees of different levels of Service and Support

Reducing the staff’s training need

Operational and Administrative Management

You understand that the market for non-cash payments is growing steadily, and along with it the number of disputes is growing. And the main task is to maintain the proper level of the dispute process and quality control, but is it important not to go too far and let the staff become overloaded?

Constant changes in the rules of international payment systems make it necessary to control and organize the process of continuous personnel training, but resources are constantly lacking?

Lack of a properly structured communication procedure regading disputes constantly lower the level of customer loyalty, especially in the absence of an appropriate level of digitalization of the process.

“To solve these problems we offer an ecosystem, that allows saving up to 30% of process costs for chargeback already after 3 months, due to the case management system increasing employees productivity."

We will customize the system for your company

Maximum duration: 30 minutes

Level 1

Statistics and analytics data

Reduce chargeback
investigation time

Customer service standards compliance

The ability to deploy the service on banks internal infrastructure

Information security according
to PCI DSS standards

Chargeback investigation staff training in the application itself and experts support

24/7/365 online access for a client and a bank employee

User access level control

Internal IT development's budget saving

Tools for Chargeback Officers and Customer’s Service Units

The whole history of the case in one place

Saving time on information collection, reducing the process flow

Dispute registy availability

Saving time for entering dispute information into the application

Decision making information access

No need to collect information from different sources

Access to information on the received decision

Providing a quick response to the client on his request

Built-in communication system

Ensuring the prompt collection of additional information on a dispute within
the bank's divisions and from external sources

In-App access to IPS Rules

Be aware of the constant changes in the rules of payment systems.

level 2

Сhargeback management ecosystem

Client’s web application

Registration of the application and collection of the necessary documents

Internal web application

Conducting the investigation procedure and providing a response to the client


Platform integration into internal web and mobile applications of the bank

User actions and system performance logs

User actions and system messages storage to ensure process continuity

Data encryption system

Ensuring storage and data transmission security using TLS 1.2 protocol

Claim routing system

Ability to appoint executors and submit a dispute depending on the claim type

Reduce investigation time by implementing an ecosystem
that provides process transparency and control

Maximum duration: 30 minutes

How is implementation going:

Demonstration of system operation.

Understanding how the system works and how it benefits.

Preparation of joint requirements

Understand what resources are needed to implement the project.

Pilot exploitation

You can test the platform in a test environment


Full platform exploitation with all available functions

Personal data policies
Access policies
Date storage policies

PCI DSS compliant

Fast payback of ecosystem implementation

Saving staff’s and the operations department’s time.
Probability of making a mistakes by employees of retail and operational devisions.
Shortening the time
of claim investigation.
Data retention policy

Do you want to discuss your project?

Write to us:

Maximum duration: 30 minutes

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