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Visa Chargeback Reason Code 13.1


As a retailer, have you faced the problem of unreasonable refunds? Or, as a merchant, have you had to deal with potential customer dissatisfaction? This article is designed to answer common questions about refunds and Visa deadlines, and to address the importance of these deadlines to customers and merchants. It describes the most common Visa deadlines for cardholders and merchants, as well as the requirements for the various reasons for Chargeback Visa code 13.1.


  Visa chargebacks have time limits that merchants should be aware of. Each step of the dispute resolution process has a deadline for action. If you wait too long, customers may lose the opportunity to file a chargeback or merchants may lose the opportunity to defend their claims.


  Dispute Reason Code 13.1, commonly known as "Goods/Services Not Received," is the basis for a dispute when a customer claims that he or she did not receive the goods or services ordered, despite the fact that the transaction was completed. This type of chargeback has unique characteristics that necessitate careful investigation. To understand Chargeback Reason Code 13.1, it is crucial to study how cardholders interacted with merchants. Also the time limits that apply, and the possible actions that can be put in place to prevent such claims from occurring.

  The time frame provided for Chargeback Reason Code 13.1 claims allows cardholders to submit a dispute 120 days after the transaction or scheduled delivery date. This time range is subject to change based on the region and the specifics of each case. It allows cardholders enough time to assess the situation and take appropriate action, if necessary.


Why do clients apply with Chargeback Reason Code 13.1?   Reasons can be a variety of things. Clients want to protect their interests and get compensation for possible difficulties throughout the process of receiving services. These include delays in delivery, undelivered goods or services, damage to goods and other reasons. Non-Delivery of Goods or Services: Chargebacks may occur if customers do not receive the goods or services they paid for. This could happen due to shipping delays, logistical issues, or if the merchant fails to fulfill their obligations.


  Merchants can take several methods to protect themselves from Dispute Reason Code 13.1 allegations. It is critical to provide accurate product and service descriptions, establish specific delivery timeframes, and communicate with clients throughout the purchasing process. It is also recommended to implement a dependable delivery tracking system and provide additional assurances to clients. 


  Documents submitted in support of a Dispute Reason Code 13.1 claim should contain certification of products or services not received, thorough descriptions of the goods or services purchased, and relevant shipping and order processing data. These documents can assist merchants in protecting their interests and proving their case in the event of a claim action. 


  Furthermore, deploying technology solutions such as postal tracking systems and improved order processing systems can greatly improve delivery times while lowering the possibility of Chargeback Reason Code 13.1 claims. These methods will help to increase customer trust and merchant efficiency.

  For our part, in order to avoid not only Chargeback Reason Code 13.1, but also any possible reason with a negative context. We recommend that merchants accompany and communicate with their customers throughout their work with them.

  Finally, merchants and cardholders should understand the importance of deciphering Chargeback Reason Code 13.1 cases. Understanding the timeframe, reasons for claims, possibilities for protection, and documentation presented allows you to manage these situations more successfully. Following the standards and taking proactive actions to prevent claims improves merchant-customer relationships and builds trust in the company.



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